Mail error 'Greeting never received'

PeerTube
1

I’m getting this error with nodemailer:


error[1/7/2024, 6:51:58 PM] Greeting never received

{
  "component": "smtp-connection",
  "sid": "ToPWQeoSx08"
}

error[1/7/2024, 6:51:58 PM] Send Error: Greeting never received

{
  "component": "mail",
  "err": {
    "stack": "Error: Greeting never received\n    at SMTPConnection._formatError (/home/peertube/versions/peertube-v6.0.2/node_modules/nodemailer/lib/smtp-connection/index.js:790:19)\n    at SMTPConnection._onError (/home/peertube/versions/peertube-v6.0.2/node_modules/nodemailer/lib/smtp-connection/index.js:776:20)\n    at Timeout.<anonymous> (/home/peertube/versions/peertube-v6.0.2/node_modules/nodemailer/lib/smtp-connection/index.js:710:22)\n    at listOnTimeout (node:internal/timers:569:17)\n    at process.processTimers (node:internal/timers:512:7)",
    "message": "Greeting never received",
    "code": "ETIMEDOUT",
    "command": "CONN"
  },
  "tnx": "transport",
  "action": "send"
}

error[1/7/2024, 6:51:58 PM] Error in email sender.

{
  "err": {
    "stack": "Error: Greeting never received\n    at SMTPConnection._formatError (/home/peertube/versions/peertube-v6.0.2/node_modules/nodemailer/lib/smtp-connection/index.js:790:19)\n    at SMTPConnection._onError (/home/peertube/versions/peertube-v6.0.2/node_modules/nodemailer/lib/smtp-connection/index.js:776:20)\n    at Timeout.<anonymous> (/home/peertube/versions/peertube-v6.0.2/node_modules/nodemailer/lib/smtp-connection/index.js:710:22)\n    at listOnTimeout (node:internal/timers:569:17)\n    at process.processTimers (node:internal/timers:512:7)",
    "message": "Greeting never received",
    "code": "ETIMEDOUT",
    "command": "CONN"
  }
}

config part:

smtp:
  # smtp or sendmail
  transport: smtp
  # Path to sendmail command. Required if you use sendmail transport
  sendmail: null
  hostname: 'mx.host'
  port: 587 # If you use StartTLS: 587
  username: 'me@host'
  password: 'pass'
  tls: false # If you use StartTLS: false
  disable_starttls: false
  ca_file: null # Used for self signed certificates
  from_address: 'alsome@host'

edit:
P.S. on my maild it looks like the client is connecting and disconnecting again.

2

You configured the TLS ports whilst you do not use it. Might this be the reason why the connection failed ?

3

starttls is configured on p587, tls is set to false as the same line’s comment suggests

4

Oh, OK, gotcha ! Sorry for my misunderstanding :grin:

Same host for mail and peertube ? What’s is the mail server solution (i.e. PostFix, other…) ?

Increase mail server log output, maybe ? (Set to warning or debug instead of info)