No Audio After Transcoding

I did a search for this but didn’t find anything, so sorry if this is a duplicate.

I’m having an issue repeatedly where transcoding fails and my videos don’t have audio, and I have to re-upload them. It happens almost every single time like clockwork. Is this a « server too-low-spec » issue? Happy to share any specs, logs, etc to help troubleshoot (but might need help finding those logs, I know there’s different logs in different places sometimes). This is getting really exhausting and slowing down my publication schedule. Possibly related: I have web videos turned off, but it still tries to transcode to web videos anyways before HLS. If that’s a separate issue, whatever, but thought I’d share as it may be relevant.

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but it still tries to transcode to web videos

It’s an expected behaviour, the video is optimized and then transcoded to HLS.

Can you share the transcoding job error? or logs?